I called in a couple of weeks ago to cancel TekTalk, but customer told
me I needed to speak to the billing department who wasn't available. I
explained to a customer service person what I wanted to cancel because
of the unresolved issues, etc. By the next day the message waiting
indicator worked and the call display issues were much improved. I'm
going to guess the timing of the resolution was not a coincidence. I
still have to press # to dial in a reasonable amount of time.
During a couple of the days last week we could not make outgoing calls.
My other half has asthma and happened to experienced a medical
emergency. When I attempted to call for help I was unable to use the
phone line. I feel this service is unsafe.
I called in again and spoke to customer service. They contradicted what I
was told last time and said that I didn't need to speak to billing. I
indicated I was willing to switch to the standard home phone service if I
received a full refund for the Cisco SPA2102 ATA. TekSavvy was willing
to provide a "partial" refund for the Cisco ATA device of ~$16 (so ~$0
by the time I ship the device). I'm surprised they would treat this
issue this way. I never received what I was promised and it took two
months to resolve a basic issue.
I can't think of an occasion where I have been more displeased with a
product/service purchase. After hanging up the phone I called Rogers
and signed back up for their home phone service.
TekSavvy the first week of August
I signed up with TekSavvy the first week of August, for both internet
and voip. No issues at all with the internet, I am using my own SMC
gateway.
The first Linksys voip adapter I was shipped was a brick though. I hadn't used voip before, and spent about 10 hours trying to troubleshoot. This forum was a huge help in that. The instructions that come with the unit are sub par. I am not a superuser, but I have been around computers for 30 years, and can follow instructions if they exist.
Many calls to them to have another Linksys box shipped, but it came, and worked well. I also had the delay, but it wasn't too obtrusive.
Until the 26th of October. Now, I, like a poster above, cannot dial out.
I called TekSavvy from work, but was told there are no issues with the account, or on their end. I connected the voip adapter to my computer, but it needs a username/ password to access, which I don't have. So, I can't try Mango's advice to resolve. Nothing was changed on my end at all during the last few days.
The first Linksys voip adapter I was shipped was a brick though. I hadn't used voip before, and spent about 10 hours trying to troubleshoot. This forum was a huge help in that. The instructions that come with the unit are sub par. I am not a superuser, but I have been around computers for 30 years, and can follow instructions if they exist.
Many calls to them to have another Linksys box shipped, but it came, and worked well. I also had the delay, but it wasn't too obtrusive.
Until the 26th of October. Now, I, like a poster above, cannot dial out.
I called TekSavvy from work, but was told there are no issues with the account, or on their end. I connected the voip adapter to my computer, but it needs a username/ password to access, which I don't have. So, I can't try Mango's advice to resolve. Nothing was changed on my end at all during the last few days.
Bell and went with TekSavvy TekTalk
Finally Iditched Bell and went with TekSavvy TekTalk.
The sign up was painless. I requested the porting of my number from Bell be done 30 days after Teksavvy gives Bell notice. I have received the modem plug it in worked fine with a temporary number. Voice quality was excellent.
Two week later, I got a phone message informing me that my number will be ported on that same day, two and half weeks earlier than the agreed date.
The nightmare begins. For two and half week I was with no phone, apparently they lost my ported number. Everyday for two and half weeks, twice a day taking to tech support and troubleshooting with no resolution. Promises were made to escalate the ticket after spending 2 hours on the phone with TS. Finally, I gave up and asked for my LAN line back, the person on the other said she would escalate the ticket to the server technician, I told her it was supposed to be escalated two weeks ago, she replied it was never escalated. She put me on hold and made sure that the technician got the ticket. Less than 24 hours later, the phone was working.
The phone worked like a charm and the quality was excellent for one and half months.
Five days ago, I could not dial out. When I dial out, I get a message saying "your call can not completed due to the telephone company problem" I thought that it might be a maintenance update or something of that sort. However, I can receive calls.
I called tech support today, waited 20 minutes. A nice and helpful person on the other end. Made him listen to the message, did some troubleshooting but no avail. He politely said that the problem might be on their end and someone will look into it and will get back to with 24 to 48 hours. Fingers crossed.
I have my cable internet with Teksavvy, I have no complaints whatsoever.
I do understand that Tektalk is a new service, thus, I give them time to work the kinks in the system. At some point my patience will wear out and I will be forced to look for another phone service.
The sign up was painless. I requested the porting of my number from Bell be done 30 days after Teksavvy gives Bell notice. I have received the modem plug it in worked fine with a temporary number. Voice quality was excellent.
Two week later, I got a phone message informing me that my number will be ported on that same day, two and half weeks earlier than the agreed date.
The nightmare begins. For two and half week I was with no phone, apparently they lost my ported number. Everyday for two and half weeks, twice a day taking to tech support and troubleshooting with no resolution. Promises were made to escalate the ticket after spending 2 hours on the phone with TS. Finally, I gave up and asked for my LAN line back, the person on the other said she would escalate the ticket to the server technician, I told her it was supposed to be escalated two weeks ago, she replied it was never escalated. She put me on hold and made sure that the technician got the ticket. Less than 24 hours later, the phone was working.
The phone worked like a charm and the quality was excellent for one and half months.
Five days ago, I could not dial out. When I dial out, I get a message saying "your call can not completed due to the telephone company problem" I thought that it might be a maintenance update or something of that sort. However, I can receive calls.
I called tech support today, waited 20 minutes. A nice and helpful person on the other end. Made him listen to the message, did some troubleshooting but no avail. He politely said that the problem might be on their end and someone will look into it and will get back to with 24 to 48 hours. Fingers crossed.
I have my cable internet with Teksavvy, I have no complaints whatsoever.
I do understand that Tektalk is a new service, thus, I give them time to work the kinks in the system. At some point my patience will wear out and I will be forced to look for another phone service.
TekTalk for a couple of weeks now
I've been with TekTalk for a couple of weeks now. I can't say I'm thrilled.
* I've had multiple issues and had to call back repeatedly. You can't get through for customer support or sales without waiting an extremely long time or have them call you back later (which is usually quite a bit later)
* I've had issue with call display not working. I was given an incorrect reason for this problem (ie. my fault).
* I've had problems with the message waiting indicator for voicemail. It doesn't show up and I'm unable to resolve the issue through the SPA2102's interface. (there's an option but it keeps the light on permanently)
* Connecting a call takes a long time. 10-20+ seconds sometimes. Apparently this is a known issue and they're generally working on improving it.
* When I have a ticket open, they close it before the issue is resolved.
Voice quality is mediocre. This might be a limitation of this type of phone "line" as I had primus in the past and it was similar.
I'm okay with some tinkering, but I'm getting a bit fed up. My other half is far less tolerant. I'm not sure if we'll be with them much longer. They've been unable to deliver the services we were promised.
* I've had multiple issues and had to call back repeatedly. You can't get through for customer support or sales without waiting an extremely long time or have them call you back later (which is usually quite a bit later)
* I've had issue with call display not working. I was given an incorrect reason for this problem (ie. my fault).
* I've had problems with the message waiting indicator for voicemail. It doesn't show up and I'm unable to resolve the issue through the SPA2102's interface. (there's an option but it keeps the light on permanently)
* Connecting a call takes a long time. 10-20+ seconds sometimes. Apparently this is a known issue and they're generally working on improving it.
* When I have a ticket open, they close it before the issue is resolved.
Voice quality is mediocre. This might be a limitation of this type of phone "line" as I had primus in the past and it was similar.
I'm okay with some tinkering, but I'm getting a bit fed up. My other half is far less tolerant. I'm not sure if we'll be with them much longer. They've been unable to deliver the services we were promised.
solve the problem of outgoing calls
To solve the problem of outgoing calls taking 10 seconds to start
ringing, fix your dial plan. (Line tab in admin/advanced.) This, along
with many other default settings in Linksys devices, are not practical
for North America. Here's a generic dial plan that should work properly
for 10-digit dialing:
( [23456789]11 | *xxx. | <:1>[2-9]xx[2-9]xxxxxxS0 | 1[2-9]xx[2-9]xxxxxxS0 | 011xxxxxxx. | [#*x][*x][*x][*x][*x][*x][*x][*x][*x][*x][*x][*x]. )
With regards to the next call always appearing busy, it sounds as if TekSavvy's equipment is not properly responding to SIP NOTIFY messages. You can work around this issue by setting the NAT Keep Alive Msg (Line tab in admin/advanced) to simply KeepAlive.
( [23456789]11 | *xxx. | <:1>[2-9]xx[2-9]xxxxxxS0 | 1[2-9]xx[2-9]xxxxxxS0 | 011xxxxxxx. | [#*x][*x][*x][*x][*x][*x][*x][*x][*x][*x][*x][*x]. )
With regards to the next call always appearing busy, it sounds as if TekSavvy's equipment is not properly responding to SIP NOTIFY messages. You can work around this issue by setting the NAT Keep Alive Msg (Line tab in admin/advanced) to simply KeepAlive.
TekTalk (VoIP) Experiences
I just tried and yes it does take about 10 seconds, but you are correct that # dials immediately.
I just started up yesterday and I have an issue. I used my own ATA 2102 and is working fine for one call, then the next call (to anyone) is always busy and you can not dial into the voip phone number either, just rings but doesn't go through.
Any thoughts?
I just started up yesterday and I have an issue. I used my own ATA 2102 and is working fine for one call, then the next call (to anyone) is always busy and you can not dial into the voip phone number either, just rings but doesn't go through.
Any thoughts?
ordered TekTalk last night
I ordered TekTalk last night (after staying on hold for more than 1
hour) but the guy never gave me the authentication password for my phone
number. I need that to enter into the OBI110 panel.
I hooked up the OBI110 to my router and can ping it but when I tried to use voip.teksavvy.com and my phone #, it came back with the following error
Register Failed: 403 From: URI not recognized
I called the new phone # using my cell and got a message from Bell saying this number has not been assigned yet. I am on hold with Tek again right now to get to the bottom of this. Very frustrating.
I hooked up the OBI110 to my router and can ping it but when I tried to use voip.teksavvy.com and my phone #, it came back with the following error
Register Failed: 403 From: URI not recognized
I called the new phone # using my cell and got a message from Bell saying this number has not been assigned yet. I am on hold with Tek again right now to get to the bottom of this. Very frustrating.
switched from Rogers Home Phone to Tektalk
I had switched from Rogers Home Phone to Tektalk and cannot say that
there is any difference from the two. Although my number ported
yesterday i have used Tektalk for about a month now. My family is still
able to text the house via there cell phones and leave a message. I had
looked at other Voip options was just not sure i was that teck savvy
about it to set it all up, although i know this forum would have helped
out. The ATA 122 was shipped from them setup and all i did was disable
the DHCP option and put it behind my router. Time will tell i will
report back later good or bad.
Review Service Tektalk from Teksavvy
Here's my experience with Tektalk from Teksavvy.
If you are thinking of subscribing to the $9.95/month Tektalk from Teksavvy, don't waste your time and money and go with Primus VOIP instead.
I've been with Primus VOIP (cable) for about 5 years. Everything has been fine, but I got tired of paying $39/month (total w/tax) for a bunch of options I don't need and for the free unlimited long distance in North America.
Since I often log to the Teksavvy website to check my internet usage, I decided to take a look at their voip services. And they have this $9.95/month, so I thought it might suit me better than paying $39/month with Primus.
So I ordered their Grandstream ht-502 at $50 + $10 shipping + tax + 1 month of service.
First, they were supposed to connect me yesterday, but it never happened. I had to call them today to get my ata box activated. Not very reliable, eh? (I received the box 4 days ago and it was plugged and waiting to be activated by TekSavvy).
Second and this is the main reason not to use Taksavvy, the quality of the call was about 60% compared with Primus VOIP (cable).
Third, with Primus you can do *67 and your number and name are not displayed. You can't do that with Teksavvy. I called Teksavvy and managed to get them to remove my name and instead it showed 'Private number' where the name normally appears, under the real phone number showing up on the call display.
Fourth, Primus will issue you a credit (if one is due) if you change services. With Teksavvy, although I called today to cancel the service, the same day that the service was activated (one day late, btw), they don't issue a credit.
Fifth, the ata from Primus connects to the router, while the ata from Teksavvy must be connected to the cable modem and from the ata then go to the router. I prefer to have the ata behind the firewall of the router, even if the ata has a built-in firewall.
So in the end, I'm out of $80 and have a brand new useless Grandstream ht-502.
One more thing, when I was talking to the guy in their cancellation department, he tried to blame me for the ata not working yesterday cause it was plugged after the router. I took the opportunity to correct him. Having the Grandstream plugged after the router meant I could make calls without any problem - they could hear me and I could hear them. But if someone called me, they would hear me but I couldn't hear them. He then said something about they were doing a lot of maintenance yesterday and that's why I was not connected when I was supposed to. I couldn't believe that he was trying to blame me for their shortcoming! Talk about adding insult to injury.
Regarding customer service, except for that individual in the cancelation dept who tried to blame me, I would say that it is excellent overall.
During the last 5 years with Primus, I never once was without service. The quality of the call has been consistent and basically equals to the best pots line you can have.
My mistake was not checking Primus' website. Otherwise I would have seen that they are offering a similar package at $9.95. The difference is that they charge you and additional 40 cents/month for the 911 service and you have a 2 year contract, but the first 3 months are free.
So if you are considering switching to a $9.95/month package, my advice is to try Primus. Take the monthly plan at $15/month for the first few weeks and when you are satisfied with the service, switch to their $9.95/ month for two years.
If you are thinking of subscribing to the $9.95/month Tektalk from Teksavvy, don't waste your time and money and go with Primus VOIP instead.
I've been with Primus VOIP (cable) for about 5 years. Everything has been fine, but I got tired of paying $39/month (total w/tax) for a bunch of options I don't need and for the free unlimited long distance in North America.
Since I often log to the Teksavvy website to check my internet usage, I decided to take a look at their voip services. And they have this $9.95/month, so I thought it might suit me better than paying $39/month with Primus.
So I ordered their Grandstream ht-502 at $50 + $10 shipping + tax + 1 month of service.
First, they were supposed to connect me yesterday, but it never happened. I had to call them today to get my ata box activated. Not very reliable, eh? (I received the box 4 days ago and it was plugged and waiting to be activated by TekSavvy).
Second and this is the main reason not to use Taksavvy, the quality of the call was about 60% compared with Primus VOIP (cable).
Third, with Primus you can do *67 and your number and name are not displayed. You can't do that with Teksavvy. I called Teksavvy and managed to get them to remove my name and instead it showed 'Private number' where the name normally appears, under the real phone number showing up on the call display.
Fourth, Primus will issue you a credit (if one is due) if you change services. With Teksavvy, although I called today to cancel the service, the same day that the service was activated (one day late, btw), they don't issue a credit.
Fifth, the ata from Primus connects to the router, while the ata from Teksavvy must be connected to the cable modem and from the ata then go to the router. I prefer to have the ata behind the firewall of the router, even if the ata has a built-in firewall.
So in the end, I'm out of $80 and have a brand new useless Grandstream ht-502.
One more thing, when I was talking to the guy in their cancellation department, he tried to blame me for the ata not working yesterday cause it was plugged after the router. I took the opportunity to correct him. Having the Grandstream plugged after the router meant I could make calls without any problem - they could hear me and I could hear them. But if someone called me, they would hear me but I couldn't hear them. He then said something about they were doing a lot of maintenance yesterday and that's why I was not connected when I was supposed to. I couldn't believe that he was trying to blame me for their shortcoming! Talk about adding insult to injury.
Regarding customer service, except for that individual in the cancelation dept who tried to blame me, I would say that it is excellent overall.
During the last 5 years with Primus, I never once was without service. The quality of the call has been consistent and basically equals to the best pots line you can have.
My mistake was not checking Primus' website. Otherwise I would have seen that they are offering a similar package at $9.95. The difference is that they charge you and additional 40 cents/month for the 911 service and you have a 2 year contract, but the first 3 months are free.
So if you are considering switching to a $9.95/month package, my advice is to try Primus. Take the monthly plan at $15/month for the first few weeks and when you are satisfied with the service, switch to their $9.95/ month for two years.
My Reveiw - teksavvy and looking for help
new to tek savvy and looking for help
supplied my own modem and ata (therfore very limited support)
finally got internet working, but still having issue whit tek talk
i am at the point now where i can place out going calls, but all in coming calls just ring and ring but the call never get thru to me.
went from bell regular home phone to tek talk (ported number)
have tried all I have read in this thread with no luck
used mango's info to get rid of call delay;
( [23456789]11 | *xxx. | <:1>[2-9]xx[2-9]xxxxxxS0 | 1[2-9]xx[2-9]xxxxxxS0 | 011xxxxxxx. | [#*x][*x][*x][*x][*x][*x][*x][*x][*x][*x][*x][*x]. )
had to make one change. when i entered as is i would get a recording that i did not need to dial 1 before the call. removed <:1> and it seems to be working.
i am using a cisco spa122 ata and thomson rca modem
i have currently removed my router from the set up
tech from tek savvy said the correct conection path was moden, ata, router then computer.
he said when i had it hooked up moden, router then ata that the router was causing problems with the port opening for incoming calls. well i tried it his way and have even removed router and still no luck
have tried doing resets on all units via the reset buttons and hooked everything back up with same results.
anyone able to help me look and see if i am missing something in the settings?
p.s. this lack of support for not buying their ata is silly. if it does not work I will just end up cancelling thier service and then they are out my biz!
thanx in advance for any help
supplied my own modem and ata (therfore very limited support)
finally got internet working, but still having issue whit tek talk
i am at the point now where i can place out going calls, but all in coming calls just ring and ring but the call never get thru to me.
went from bell regular home phone to tek talk (ported number)
have tried all I have read in this thread with no luck
used mango's info to get rid of call delay;
( [23456789]11 | *xxx. | <:1>[2-9]xx[2-9]xxxxxxS0 | 1[2-9]xx[2-9]xxxxxxS0 | 011xxxxxxx. | [#*x][*x][*x][*x][*x][*x][*x][*x][*x][*x][*x][*x]. )
had to make one change. when i entered as is i would get a recording that i did not need to dial 1 before the call. removed <:1> and it seems to be working.
i am using a cisco spa122 ata and thomson rca modem
i have currently removed my router from the set up
tech from tek savvy said the correct conection path was moden, ata, router then computer.
he said when i had it hooked up moden, router then ata that the router was causing problems with the port opening for incoming calls. well i tried it his way and have even removed router and still no luck
have tried doing resets on all units via the reset buttons and hooked everything back up with same results.
anyone able to help me look and see if i am missing something in the settings?
p.s. this lack of support for not buying their ata is silly. if it does not work I will just end up cancelling thier service and then they are out my biz!
thanx in advance for any help
My Review - TekTalk for about a year now
I have been with TekTalk for about a year now. So far, I've had satisfactory service for about 25% of the time.
Problems with account settings:
First of all, when I initially enrolled, Teksavvy made a mistake and game me a phone number of an area far away from my physical location which resulted in every call being placed to be long distances, and others calling me would also have a long distance call. That was true even with next door neighbors. I also had paid the $5 to have my name on Canada411 and in the phone directory.
I was surprised to have an area code that didnt match my physical location, and I was right, TS made a mistake and admitted it, then they gave me a new phone number.
After they gave me a new phone number, my name got removed from the phone book. I called them back and the lady said that I had never paid the initial $5 and therefore if I wanted to have my name displayed, I would have to pay this fee. I argued that I had paid it (on my first bill) but she wouldnt listen.. I shut up and paid it again..
My name got back on the phone book.
Fast forward to a few weeks ago, my name is GONE AGAIN! Geez, whats going on with these guys!?
Problems with ATA and firewall:
I am using a pfsense router with IDS/IPS features (Snort, etc). After almost a yeat fiddling with that crap, all I can say is that their Grandstream ATA is the flakiest least stable POS I have ever seen.. The slightest firewall/router hiccup makes the ATA go offline and need a hard reboot.
The ATA HAS to be connected right after the modem (between the modem and the router) othewise, they simply dont support it. I've got a SoHo so you think I will have my servers and network go through a crappy device like that? The ATA should be connected AFTER the firewall/router and behave like all other networked devices, that is, no problems. This device is clearly a very low end one and needs to be installed exactly as intended otherwise it will not work in the long run..
I've had all kinds of problems. From picking up the phone and hearing "device not registered", phone calls dropping, busy tone when I pickup the phone and no-one else is using it, and now, when I get a call, I pickup, and hear nothing but people can hear me...
Annoying.
I just spoke to the customer support to have my name put back on the phone book and Canada411, and he said that my name has never been removed... When I told him that a reverse lookup on canada411 yield to no result, he was baffled.
They also messed up my name entry (forgot a letter in my name)
I am displeased with tektalk to the point that I may seek another service provider...
Problems with account settings:
First of all, when I initially enrolled, Teksavvy made a mistake and game me a phone number of an area far away from my physical location which resulted in every call being placed to be long distances, and others calling me would also have a long distance call. That was true even with next door neighbors. I also had paid the $5 to have my name on Canada411 and in the phone directory.
I was surprised to have an area code that didnt match my physical location, and I was right, TS made a mistake and admitted it, then they gave me a new phone number.
After they gave me a new phone number, my name got removed from the phone book. I called them back and the lady said that I had never paid the initial $5 and therefore if I wanted to have my name displayed, I would have to pay this fee. I argued that I had paid it (on my first bill) but she wouldnt listen.. I shut up and paid it again..
My name got back on the phone book.
Fast forward to a few weeks ago, my name is GONE AGAIN! Geez, whats going on with these guys!?
Problems with ATA and firewall:
I am using a pfsense router with IDS/IPS features (Snort, etc). After almost a yeat fiddling with that crap, all I can say is that their Grandstream ATA is the flakiest least stable POS I have ever seen.. The slightest firewall/router hiccup makes the ATA go offline and need a hard reboot.
The ATA HAS to be connected right after the modem (between the modem and the router) othewise, they simply dont support it. I've got a SoHo so you think I will have my servers and network go through a crappy device like that? The ATA should be connected AFTER the firewall/router and behave like all other networked devices, that is, no problems. This device is clearly a very low end one and needs to be installed exactly as intended otherwise it will not work in the long run..
I've had all kinds of problems. From picking up the phone and hearing "device not registered", phone calls dropping, busy tone when I pickup the phone and no-one else is using it, and now, when I get a call, I pickup, and hear nothing but people can hear me...
Annoying.
I just spoke to the customer support to have my name put back on the phone book and Canada411, and he said that my name has never been removed... When I told him that a reverse lookup on canada411 yield to no result, he was baffled.
They also messed up my name entry (forgot a letter in my name)
I am displeased with tektalk to the point that I may seek another service provider...
Tektalk subscriber
After six weeks as a Tektalk subscriber, I am pissed. The actual
service was fine, no problems with installation, and after being sold
out by Bell & Cogeco it was refreshing not having telemarketers
phoning minutes after it was connected. But Tektalk completely bungled
porting over my old number, and after six weeks of playing customer
service phone tag it is now apparently gone.
So far between Cogeco (old provider) and Tektalk (new provider) I've been given five different reasons why my old landline number, a number I've had in Canada for fifteen years and the only reason why I was subscribing to Tektalk in the first place, is now gone. I've been through half a dozen providers and the complete incompetence and lack of any form of restoration or restitution is why I am soured on this hole of country as a whole.
So:
1) I am out a few C-notes for hardware, installation, and subscription for a service that was never useful, and in fact harmful. Zero chance of me seeing any money back on wasted subscription fees or purchased hardware. Awesome.
2) The ten hours I've spent on hold being passed from one agent to another.
****WARNING TO ALL POTENTIAL TEKTALK SUBSCRIBERS****
After SIX WEEKS of waiting for my landline number to be ported over I was finally told that you can not move addresses and switch to Tektalk at the same time. You MUST have a previous service at the address you wish to have an older number ported over to.
The fact that it took Teksavvy/Tektalk six weeks until somebody finally told me this, coincidentally after all payments have gone through and one day after my final Cogeco bill was paid, sniffs of underhanded dealing bordering on fraud to sign up new users.
So far between Cogeco (old provider) and Tektalk (new provider) I've been given five different reasons why my old landline number, a number I've had in Canada for fifteen years and the only reason why I was subscribing to Tektalk in the first place, is now gone. I've been through half a dozen providers and the complete incompetence and lack of any form of restoration or restitution is why I am soured on this hole of country as a whole.
So:
1) I am out a few C-notes for hardware, installation, and subscription for a service that was never useful, and in fact harmful. Zero chance of me seeing any money back on wasted subscription fees or purchased hardware. Awesome.
2) The ten hours I've spent on hold being passed from one agent to another.
****WARNING TO ALL POTENTIAL TEKTALK SUBSCRIBERS****
After SIX WEEKS of waiting for my landline number to be ported over I was finally told that you can not move addresses and switch to Tektalk at the same time. You MUST have a previous service at the address you wish to have an older number ported over to.
The fact that it took Teksavvy/Tektalk six weeks until somebody finally told me this, coincidentally after all payments have gone through and one day after my final Cogeco bill was paid, sniffs of underhanded dealing bordering on fraud to sign up new users.
factory reset and re-provision
If anyone is interested in troubleshooting some more, let us try to
factory reset and re-provision your ATA. If your ATA is also your
router, and it handles your PPPoE login, be sure to have your TekSavvy
login details handy; you will need them in order to connect to the
internet when we're done.
1. Reset the router to factory defaults by dialing the following in a phone connected to line 1:
a) Dial ****. You should hear a recorded menu.
b) Dial 73738# and then confirm by pressing 1.
2. Using a PC directly connected to the ATA, visit this website: http://192.168.0.1/
3. Click "Voice", then "Admin Login", then "Advanced", and finally the "Provisioning" tab
4. Enter the following in the "Profile rule" field and save your changes.
[--key $SN] https://p.teksavvy.com/spa/$MA
5. Once the ATA is finished saving the changes, make a test call. If it doesn't work, power down all your equipment, wait 30 seconds, and then power everything up, starting with the modem, then router if you have a separate one, and then VoIP ATA, waiting some time in between to allow each device to fully boot.
6. Make a test call. If it works, wait 10 minutes and verify that incoming calls also work.
Please let me know if this procedure works.
1. Reset the router to factory defaults by dialing the following in a phone connected to line 1:
a) Dial ****. You should hear a recorded menu.
b) Dial 73738# and then confirm by pressing 1.
2. Using a PC directly connected to the ATA, visit this website: http://192.168.0.1/
3. Click "Voice", then "Admin Login", then "Advanced", and finally the "Provisioning" tab
4. Enter the following in the "Profile rule" field and save your changes.
[--key $SN] https://p.teksavvy.com/spa/$MA
5. Once the ATA is finished saving the changes, make a test call. If it doesn't work, power down all your equipment, wait 30 seconds, and then power everything up, starting with the modem, then router if you have a separate one, and then VoIP ATA, waiting some time in between to allow each device to fully boot.
6. Make a test call. If it works, wait 10 minutes and verify that incoming calls also work.
Please let me know if this procedure works.
Teksavvy dropped the ball
Teksavvy dropped the ball on porting the number from Tektalk to LAN line. 
They wanted to extend the porting date. When they informed me about
the delay, I requested that they cancel the porting and keep my TekTalk
going. Lo and behold, they canceled my TelTalk. I couldn't get any
messages over the their portal. An hour later with customer service, I
got it back, however, the phone did not work, no call in or calls out,
at least we were getting messages through the web portal.
While all this was happening, the feeling helplessness was awful. I was frustrated and angry with Teksavvy that I almost canceled all my services with them. After calming down, I realized that forwarding feature still works on TekTalk. I forwarded the home number to my cell. It was annoying getting calls for the kids while at work. A light bulb flashed over my head, if I can forward the number to my cell, I can forward a number to a voip number. I sign up to VOIP.ms. It literary took me 15 minutes to setup. Since I already own the ATA and TekSavvy wants to charge me $25 restocking fee if I return it, it made perfect sense to keep it and use it with VOIP.ms.
They wanted to extend the porting date. When they informed me about
the delay, I requested that they cancel the porting and keep my TekTalk
going. Lo and behold, they canceled my TelTalk. I couldn't get any
messages over the their portal. An hour later with customer service, I
got it back, however, the phone did not work, no call in or calls out,
at least we were getting messages through the web portal. While all this was happening, the feeling helplessness was awful. I was frustrated and angry with Teksavvy that I almost canceled all my services with them. After calming down, I realized that forwarding feature still works on TekTalk. I forwarded the home number to my cell. It was annoying getting calls for the kids while at work. A light bulb flashed over my head, if I can forward the number to my cell, I can forward a number to a voip number. I sign up to VOIP.ms. It literary took me 15 minutes to setup. Since I already own the ATA and TekSavvy wants to charge me $25 restocking fee if I return it, it made perfect sense to keep it and use it with VOIP.ms.
TekSavvy TekTalk opinion
So I'm thinking about ditching my Bell home phone and internet and have
been shopping around for other providers. I've been thinking about
TekSavvy as they seem to be held in fairly high regard at Digital Home,
save for the issues they seem to be having with their cable internet and
TekTalk (I've posted a question specific to their cable internet in the
appropriate forum). I'm just wondering if anything has improved with
the TekTalk service as there hasn't really been a great deal of posts
relative to it recently. For those who do have it working, how do you
feel it compares to other voip services? In a houshold with two
personal cell phones and one wrk cell phone, I'm having a hard time
justifying the cost of even basic Bell home phone (going up another $2 a
month come Janurary), so I was thinking voip is the way to go. Thanks
in advance for any help or info the board can provide me.
Tek Savvy to provide cable internet
I have just arranged for Tek Savvy to provide cable internet in a house
I'm moving to at the end of June. I thought ( for some reason ) that it
made some sense to also have them provide the home phone service.
Talking to one of their sales folks, I discovered that I could not
maintain my current phone number ( that I have had for about 20 years )
unless I used their Voip service, but this forum is certainly giving me
pause to question this - especially the previous post. Can anyone else
verify the fact that you cannot move addresses and switch to TekTalk at
the same time ?
We currently have Rogers Home Phone, and thought a cheaper alternative would be nice, but after the years of completely care-free service we've had, I'm thinking it might be better to stick with them.
I have looked for a thread regarding Vonage here, but can't seem to find anything current - are they that good that no one has had any issues with them ?
We currently have Rogers Home Phone, and thought a cheaper alternative would be nice, but after the years of completely care-free service we've had, I'm thinking it might be better to stick with them.
I have looked for a thread regarding Vonage here, but can't seem to find anything current - are they that good that no one has had any issues with them ?
Delay in connection; otherwise OK
I just moved into a brand new house and opted to go with TekSavvy for
internet and TekTalk for phone. In the chaos of moving, I actually
didn't realize that the TekTalk was a VoIP product; I thought I was just
getting an alternate provider for the land line.
Anyway, the phone adapter was sent within a couple of days of the order and the set-up was incredibly easy. Truly plug and play.
Personally, I don't use the phone very much anyway, so I don't really care about this, but my wife is upset that when you dial a number, it takes a good 10 seconds to connect the call. Other than that, everything seems cool. The voice quality is excellent and the price is right: $14.95 per month for a pretty extensive set of calling features, including a good chunk of free long distance minutes (I can't remember how many). There are upfront costs, though: about $70 for the phone adapter.
Anyway, the phone adapter was sent within a couple of days of the order and the set-up was incredibly easy. Truly plug and play.
Personally, I don't use the phone very much anyway, so I don't really care about this, but my wife is upset that when you dial a number, it takes a good 10 seconds to connect the call. Other than that, everything seems cool. The voice quality is excellent and the price is right: $14.95 per month for a pretty extensive set of calling features, including a good chunk of free long distance minutes (I can't remember how many). There are upfront costs, though: about $70 for the phone adapter.
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