Here is why I Cancel TekTalk Teksavvy

I called in a couple of weeks ago to cancel TekTalk, but customer told me I needed to speak to the billing department who wasn't available. I explained to a customer service person what I wanted to cancel because of the unresolved issues, etc. By the next day the message waiting indicator worked and the call display issues were much improved. I'm going to guess the timing of the resolution was not a coincidence. I still have to press # to dial in a reasonable amount of time.

During a couple of the days last week we could not make outgoing calls. My other half has asthma and happened to experienced a medical emergency. When I attempted to call for help I was unable to use the phone line. I feel this service is unsafe.

I called in again and spoke to customer service. They contradicted what I was told last time and said that I didn't need to speak to billing. I indicated I was willing to switch to the standard home phone service if I received a full refund for the Cisco SPA2102 ATA. TekSavvy was willing to provide a "partial" refund for the Cisco ATA device of ~$16 (so ~$0 by the time I ship the device). I'm surprised they would treat this issue this way. I never received what I was promised and it took two months to resolve a basic issue.

I can't think of an occasion where I have been more displeased with a product/service purchase. After hanging up the phone I called Rogers and signed back up for their home phone service.