TekSavvy the first week of August

I signed up with TekSavvy the first week of August, for both internet and voip. No issues at all with the internet, I am using my own SMC gateway.

The first Linksys voip adapter I was shipped was a brick though. I hadn't used voip before, and spent about 10 hours trying to troubleshoot. This forum was a huge help in that. The instructions that come with the unit are sub par. I am not a superuser, but I have been around computers for 30 years, and can follow instructions if they exist.

Many calls to them to have another Linksys box shipped, but it came, and worked well. I also had the delay, but it wasn't too obtrusive.

Until the 26th of October. Now, I, like a poster above, cannot dial out.
I called TekSavvy from work, but was told there are no issues with the account, or on their end. I connected the voip adapter to my computer, but it needs a username/ password to access, which I don't have. So, I can't try Mango's advice to resolve. Nothing was changed on my end at all during the last few days.