Bell and went with TekSavvy TekTalk

Finally Iditched Bell and went with TekSavvy TekTalk.
The sign up was painless. I requested the porting of my number from Bell be done 30 days after Teksavvy gives Bell notice. I have received the modem plug it in worked fine with a temporary number. Voice quality was excellent.

Two week later, I got a phone message informing me that my number will be ported on that same day, two and half weeks earlier than the agreed date.

The nightmare begins. For two and half week I was with no phone, apparently they lost my ported number. Everyday for two and half weeks, twice a day taking to tech support and troubleshooting with no resolution. Promises were made to escalate the ticket after spending 2 hours on the phone with TS. Finally, I gave up and asked for my LAN line back, the person on the other said she would escalate the ticket to the server technician, I told her it was supposed to be escalated two weeks ago, she replied it was never escalated. She put me on hold and made sure that the technician got the ticket. Less than 24 hours later, the phone was working.

The phone worked like a charm and the quality was excellent for one and half months.

Five days ago, I could not dial out. When I dial out, I get a message saying "your call can not completed due to the telephone company problem" I thought that it might be a maintenance update or something of that sort. However, I can receive calls.
I called tech support today, waited 20 minutes. A nice and helpful person on the other end. Made him listen to the message, did some troubleshooting but no avail. He politely said that the problem might be on their end and someone will look into it and will get back to with 24 to 48 hours. Fingers crossed.

I have my cable internet with Teksavvy, I have no complaints whatsoever.

I do understand that Tektalk is a new service, thus, I give them time to work the kinks in the system. At some point my patience will wear out and I will be forced to look for another phone service.

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