Finally Iditched Bell and went with TekSavvy TekTalk.
The sign up was painless. I requested the porting of my number from Bell
be done 30 days after Teksavvy gives Bell notice. I have received the
modem plug it in worked fine with a temporary number. Voice quality was
excellent.
Two week later, I got a phone message informing me that my number will
be ported on that same day, two and half weeks earlier than the agreed
date.
The nightmare begins. For two and half week I was with no phone,
apparently they lost my ported number. Everyday for two and half
weeks, twice a day taking to tech support and troubleshooting with no
resolution. Promises were made to escalate the ticket after spending 2
hours on the phone with TS. Finally, I gave up and asked for my LAN
line back, the person on the other said she would escalate the ticket to
the server technician, I told her it was supposed to be escalated two
weeks ago, she replied it was never escalated. She put me on hold and
made sure that the technician got the ticket. Less than 24 hours later,
the phone was working.
The phone worked like a charm and the quality was excellent for one and half months.
Five days ago, I could not dial out. When I dial out, I get a message
saying "your call can not completed due to the telephone company
problem" I thought that it might be a maintenance update or something
of that sort. However, I can receive calls.
I called tech support today, waited 20 minutes. A nice and helpful
person on the other end. Made him listen to the message, did some
troubleshooting but no avail. He politely said that the problem might
be on their end and someone will look into it and will get back to with
24 to 48 hours. Fingers crossed.
I have my cable internet with Teksavvy, I have no complaints whatsoever.
I do understand that Tektalk is a new service, thus, I give them time to
work the kinks in the system. At some point my patience will wear out
and I will be forced to look for another phone service.
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