After six weeks as a Tektalk subscriber, I am pissed. The actual
service was fine, no problems with installation, and after being sold
out by Bell & Cogeco it was refreshing not having telemarketers
phoning minutes after it was connected. But Tektalk completely bungled
porting over my old number, and after six weeks of playing customer
service phone tag it is now apparently gone.
So far between Cogeco (old provider) and Tektalk (new provider) I've
been given five different reasons why my old landline number, a number
I've had in Canada for fifteen years and the only reason why I was
subscribing to Tektalk in the first place, is now gone. I've been
through half a dozen providers and the complete incompetence and lack of
any form of restoration or restitution is why I am soured on this hole
of country as a whole.
So:
1) I am out a few C-notes for hardware, installation, and subscription
for a service that was never useful, and in fact harmful. Zero chance
of me seeing any money back on wasted subscription fees or purchased
hardware. Awesome.
2) The ten hours I've spent on hold being passed from one agent to another.
****WARNING TO ALL POTENTIAL TEKTALK SUBSCRIBERS****
After SIX WEEKS of waiting for my landline number to be ported over I
was finally told that you can not move addresses and switch to Tektalk
at the same time. You MUST have a previous service at the address you
wish to have an older number ported over to.
The fact that it took Teksavvy/Tektalk six weeks until somebody finally
told me this, coincidentally after all payments have gone through and
one day after my final Cogeco bill was paid, sniffs of underhanded
dealing bordering on fraud to sign up new users.
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