My Review - TekTalk for about a year now

I have been with TekTalk for about a year now. So far, I've had satisfactory service for about 25% of the time.

Problems with account settings:

First of all, when I initially enrolled, Teksavvy made a mistake and game me a phone number of an area far away from my physical location which resulted in every call being placed to be long distances, and others calling me would also have a long distance call. That was true even with next door neighbors. I also had paid the $5 to have my name on Canada411 and in the phone directory.

I was surprised to have an area code that didnt match my physical location, and I was right, TS made a mistake and admitted it, then they gave me a new phone number.

After they gave me a new phone number, my name got removed from the phone book. I called them back and the lady said that I had never paid the initial $5 and therefore if I wanted to have my name displayed, I would have to pay this fee. I argued that I had paid it (on my first bill) but she wouldnt listen.. I shut up and paid it again..

My name got back on the phone book.

Fast forward to a few weeks ago, my name is GONE AGAIN! Geez, whats going on with these guys!?


Problems with ATA and firewall:

I am using a pfsense router with IDS/IPS features (Snort, etc). After almost a yeat fiddling with that crap, all I can say is that their Grandstream ATA is the flakiest least stable POS I have ever seen.. The slightest firewall/router hiccup makes the ATA go offline and need a hard reboot.

The ATA HAS to be connected right after the modem (between the modem and the router) othewise, they simply dont support it. I've got a SoHo so you think I will have my servers and network go through a crappy device like that? The ATA should be connected AFTER the firewall/router and behave like all other networked devices, that is, no problems. This device is clearly a very low end one and needs to be installed exactly as intended otherwise it will not work in the long run..

I've had all kinds of problems. From picking up the phone and hearing "device not registered", phone calls dropping, busy tone when I pickup the phone and no-one else is using it, and now, when I get a call, I pickup, and hear nothing but people can hear me...

Annoying.


I just spoke to the customer support to have my name put back on the phone book and Canada411, and he said that my name has never been removed... When I told him that a reverse lookup on canada411 yield to no result, he was baffled.

They also messed up my name entry (forgot a letter in my name)



I am displeased with tektalk to the point that I may seek another service provider...